How To Use Your Voicemail
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Accessing Your Voicemail
Default Voicemail Pin : This is found under Apps --> VoIP--> Voicemail --> Default Voicemail
Most functions in this article require you to access your Voicemail Settings. There are three ways to do so, each for a different means of access.
Access via one of your assigned devices. These are devices that are assigned to your extension number. This is the most simple means of access
- Dial ** plus your assigned mailbox number. Example: **1234
- You will be prompted for password/PIN; enter PIN followed by # sign.
- You will be prompted to (1) Listen to New Messages, (2) Review Saved Messages, (5) Change Settings; dial (5) for Voicemail Settings
Access via an on-network device that is not one of your assigned devices. These are devices that are of your company network, yet not assigned to you.
- Dial star code*97
- You will be prompted for a mailbox number; enter your mailbox number followed by the # sign.
- You will be prompted for password/PIN; enter PIN followed by # sign.
- You will be prompted to (1) Listen to New Messages, (2) Review Saved Messages, (5) Change Settings; dial (5) for Voicemail Settings
Access via an outside line. This would be any device that is not a device in your company network. For this means of access to be possible, your company phone number must be routed to a menu that has an option for Check Voicemail
- Dial your company number.
- At the menu, dial the option for Check Voicemail
- You will be prompted for a mailbox number; enter your mailbox number followed by the # sign.
- You will be prompted for password/PIN; enter PIN followed by # sign.
- You will be prompted to (1) Listen to New Messages, (2) Review Saved Messages, (5) Change Settings; dial (5) for Voicemail Settings
Setting Up Your Voicemail
Access Voicemail Settings as described in Accessing Your Voicemail of this article.
After choosing option (5) of Voicemail Settings, you will be prompted to dial (1) Record mailbox greeting, (2) Change your name, (3) Reset PIN, (0) Return to main menu.
Changing your Mailbox Greeting
-Access Voicemail Settings as described in Accessing Your Voicemail of this article.
-After choosing option5ofVoicemail Settings, you will be prompted with options.
-dial (1) for Change Greeting
-You will be directed to record your new greeting.
-After recording your greeting you will be prompted to dial (1) save new greeting, (2) review your new greeting, (3) re-record your new greeting.
-Once you are happy with your recording dial (1) to save it.
-Your new recording will be saved and reported as such by the operator. At this point you can hang up, or carry on with operations as listed in the operator prompt.
Record your name
-Access Voicemail Settings as described in Accessing Your Voicemail of this article.
-After choosing option 5 of Voicemail Settings, you will be prompted with options.
-dial (2) for record Your Name
-You will be directed to record your name.
-After recording your greeting you will be prompted to dial (1) save recording, (2) review recording, (3) re-record.
-Once you are happy with your recording dial (1) to save it.
-Your name will be saved and reported as such by the operator. At this point you can hang up, or carry on with operations as listed in the operator prompt.
Resetting your password
Voicemail password can be reset in two ways.
1.Contact us and we will be happy to reset it for you.
2.Connect to your voicemail via phone and reset the password yourself.
-Access Voicemail Settings as described in Accessing Your Voicemail of this article.
-After choosing option (5) of Voicemail Settings, you will be prompted with options
-Dial 3 for Reset Password(PIN)
-You will be prompted to enter new password followed by the # sign
-You will be prompted to re-enter new password followed by # sign to confirm
-Your new password will be saved, and reported as such by the operator. At this point you can hang up, or carry on with other operations as listed in the operator prompt.
Checking Your Voicemail
For this means of access to be possible, your company phone number must be routed to a menu that has an option for Check Voicemail
-Dial your company number.
-At the menu, dial the option for Check Voicemail
-You will be prompted for a mailbox number; enter your mailbox number followed by the # sign.
-You will be prompted for password/PIN; enter PIN followed by # sign.
-You will be prompted to dial (1) Listen to New Messages, (2) Review Saved Messages, (5) Change Settings.
-Dial 1 to review your voicemails
Reviewing your voicemail(s) - per voicemail
-Dial (2) to repeat current voicemail
-Dial (1) to save current voicemail
-Dial (7) to delete current voicemail
-Dial (0) to return to main menu
Alternatively, if your menu is not set up in this fashion. You can also easily access voicemail from the outside, by dialing the user's handset.
Let the handset ring until voicemail picks up. Once voicemail picks up, you can dial "*", which will then prompt you to punch in the voicemail password.
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