What Is Boomea
Boomea is our all in one communication app, keep in touch with your entire team and clients without changing screens. From internal chat, phones calls to our advanced features like call center and Find Me/Follow Me, Boomea is your one stop shop.
Left Menu Bar
This is where you can navigate through all of the active features on your account. Check out below all the different icons and what they do.
Chat App
Communicate with your team on public and private channels, or get personal with Direct Messages
Phone Page
Manage your phone settings here. Customize your personal Call Routing and active devices
Voice Mail
Review your voicemails here. VM's will show up transcribed, or you and listen to the original
Call Center
This is an advanced feature for companies with many departments and agents
Call History
Review your personal call history and connect calls to tasks and notes.
Call Recordings
This is an advanced feature, allowing your to review all call recordings you have access to
Tasks
Create, Assign and Update tasks. Tasks can be linked to Notes, Call Records, and Voicemails
Notes
Your personal call notebook. Link to Calls, chat history, and anything else you need to keep track of
Operators Console
Advanced feature for team managers to organize and monitor phone groups
Right Menu Bar
To add functionality to your experience, use the side snap features. Check out below all the different icons and what they do.
Account
Your Initials. Click to manage account settings, notifications and get help
Company Directory
Lookup your team and initiate calls and chats
Presence
See who is online and available in your team
Contacts
View, edit and update contacts
Call History
Make and receive calls from within Boomea
Call Recordings
This is an advanced feature, allowing you to review all call recordings you have access to
Notes
Your personal call notebook. Link to Calls, chat history, and anything else you need to keep track of
Phone Page
Voice Mail
Call History
Web Phone
Boomea Help Desk
For a complete guide on how to use Boomea, find tutorials for individual features, and get general help go to our Boomea Help Desk
Need More Help?
Didn't find what you are looking for?
Reach out to us directly, we are open Mon-Fri 9am-5pm EST
Email: [email protected]
Call: (705) 797-4869
Unleash Your Business Brilliance.
Your Voice, Your Vision, Your Success.
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